Service Activation Specialist (Deerfield Beach, FL)
As a Service Activation Specialist, you will be responsible for onboarding new clients to CSPi’s Unified Communications as a Services (UCaaS) and CSPi’s Vital Managed Detection and Response offering. This position will be located in Deerfield Beach, FL.
Essential Job Functions:
Project coordinate and manage tasks associated with onboarding clients to various managed service offerings within the organization focusing on UCaaS and MDR.
Complete tasks in an organized and efficient manner ensuring timelines are met.
Utilize ConnectWise to manage customer interaction and inquiries.
Provide customer support through onboarding.
Champion the product through client onboarding process and ongoing education.
Provide timely response to customer inquiries via phone and email.
Review organizations current processes and provide recommendations to improve the service onboarding experience
Bachelor’s degree or equivalent experience
Project Management or Project Coordinator experience
Proficient in Microsoft Office Suite with Microsoft Project
Excellent oral and written communications skills, as well as excellent presentation skills.
Strong work ethic, attitude and follow through ability
CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.
We will contact only those who are a potential match. As part of our pre-employment process, we require that applicants agree to submit to background screenings.